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   Chih-Chou Chiu

   Office : Room 1025, Hong-Yue technology Research Building
   TEL : 886-2-2771-2171 ext 3418
   Email : chih3c@ntut.edu.tw
   Lab of Customer Relationship Management ( Room 743, Hong-Yue technology Research Building )

   <Lab Introduction>
   The main research content of the CRM laboratory is applying AI tools including machine learning and deep learning to large-scale
   sales or transaction data in various industries (such as retail, biomedical, semiconductor, and smart electronics, etc.) to help companies
   understand customer profiles, and continuously improve and manage the relationship with customers. The software used in this
   laboratory includes SAS Viya, IBM Modeler, Google Analytics, Tableau, Power BI, Python, R, etc., aiming to cultivate talents for
   various types of data analysis.


研究領域 Research Area

  • 資料探勘 (Data Mining)
  • 深度學習 (Deep Learning)
  • 應用統計 (Applied Statistics) 
  • 顧客關係管理 (Customer Relationship Management)

學歷 Education

  • 美國德州農工大學工業工程博士 1994
    Ph.D. in Industrial Engineering, Texas A&M University, 1994
  • 美國密蘇里大學(哥倫比亞校區) 工業工程碩士 1991
    MS in Industrial Engineering, University of Missouri-Columbia, 1991

學術經歷 Academic Appointments

  • 教授 Professor  (1/2000-Now)
    台北科技大學經營管理系, 台北市, 台灣 
    National Taipei University of Technology, Taipei, Taiwan
  • 教授 Professor  (8/1999-1/2000)
    輔仁大學企業管理學系, 新北市, 台灣 
    Fu-Jen Catholic University, New Taipei City, Taiwan
  • 副教授 Associate Professor  (8/1995-7/1999)
    輔仁大學企業管理學系, 新北市, 台灣
    Fu-Jen Catholic University, New Taipei City, Taiwan

國際期刊論文發表 Publications in International Journal

  1. Ling-Jing Kao, Chih-Chou Chiu, Hung-Jui Wang, Chang Yu Ko (2021), “Prediction of Remaining Time on Site for e-Commerce Users : A SOM and Long Short-Term Memory Study”, Journal of Forecasting, 2021:1-17. https://doi.org/10.1002/for.2771 [SSCI Impact Factor: 1.570, Q2 in Economics & Business]
  2. Ling-Jing Kao, Chih-Chou Chiu, Cheng-Chin Lu, Chung-Yi, Wu (2020), “Identification and Rating of Workforce Competencies for Manufacturing Process Engineers: Case Study of an IC Packaging Process Engineer”, IEEE Transactions on Engineering Management. doi: 10.1109/TEM.2021.3050343. [SSCI Impact Factor: 2.784, Q2 in Management]
  3. Ling-Jing Kao, Chih-Chou Chou (2020), “Application of Integrated Recurrent Neural Network with Multivariate Adaptive Regression Splines on SPC-EPC Process”, Journal of Manufacturing Systems, 57, 109-118. https://doi.org/10.1016/j.jmsy.2020.07.020 [SCI Impact Factor: 5.105, Q1 in Operation Research & Management Science]
  4. Yuehjen E.Shao, Chih-Chou Chiu (2016), “Applying emerging soft computing approaches to control chart pattern recognition for an SPC–EPC process”. Neurocomputing, 201,19–28.
    https://doi.org/10.1016/j.neucom.2016.04.004 [SCIE Impact Factor: 4.438, Q1 in Computer Science & Artificial Intellgence]
  5. Yuehjen E. Shaoa, Chia-Ding Hou, Chih-Chou Chiu (2015), “Hybrid intelligent modeling schemes for heart disease classification”. Applied Soft Computing, 14, 47–52.
    https://doi.org/10.1016/j.asoc.2013.09.020 [SCIE Impact Factor: 5.472, Q1 in Computer Science & Interdisciplinary Applivation]
  6. Chih Chou Chiu, Yi-Jun Tsai, Chi-Jie Lu (2015), “A two-stage multiobjective artificial immune system-based support vector regression model for Stock index prediction. Journal of Data Analysis, 10 (5),1-30.
  7. Hsin-Pin Fu, Tien-Hsiang Chang, Ling-Jing Kao, Chih-Chou Chiu and Cheng-Chin Lu (2015), " Combining Multicriteria Decision-Making Tools to Identify Critical Success Factors that Affect the Performance of Training Course Projects", Systems Research and Behavioral Science, 32(3), 388-401. https://doi.org/10.1002/sres.2249 [SSCI Impact factor: 0.731, Q4 in Management]
  8. Ling-Jing Kao, Chih-Chou Chiu, Chi-Jie Lu, Chih-Hsiang Chang (2013), “A Hybrid Approach by Integrating Wavelet-based Feature Extraction with MARS and SVR for Stock Index Forecasting”, Decision Support Systems, 54, 1228-1244. https://doi.org/10.1016/j.dss.2012.11.012 [SCI Impact factor: 2.201]
  9. Ling-Jing Kao, Chi-Jie Lu, Chih-Chou Chiu, Jung-Li Yang (2013),“Integration of Nonlinear Independent Component Analysis and Support Vector Regression for Stock Price Forecasting”, Neurocomputing,99, 534-542. https://doi.org/10.1016/j.neucom.2012.06.037 [SCI Impact factor: 1.595]
  10. Ling-Jing Kao, Chih-Chou Chiu, Fon-Yu Chiu (2012), “A Bayesian Latent Variable Model with Classification and Regression Tree Approach for Behavior and Credit Scoring”, Knowledge-Based Systems,36, 245-252. https://doi.org/10.1016/j.knosys.2012.07.004 [SCI Impact Factor: 4.104]
  11. Ling-Jing Kao, Cheng-Chin Lu, and Chih-Chou Chiu (2011), “ The Training Institution Efficiency of the Semiconductor Institute Program in Taiwan - Application of Spatiotemporal ICA with DEA Approach”, Journal of the Operational Research Society, 62(12),2162-2172. https://doi.org/10.1057/jors.2010.177 [SCI Impact factor: 0.989]
  12. Yuehjen E. Shao, Chi-Jie Lu and Chih-Chou Chiu (2011), “Fault detection system for an autocorrelated process using SPC/EPC/ANN and SPC/EPC/SVM schemes”, International Journal of Innovative Computing Information and Control, 7(9), 5417-5429.[SCI].
  13. Ling-Jing Kao, Chi-Jie Lu, and Chih-Chou Chiu (2011), “Efficiency Measurement Using Independent Component Analysis and Data Envelopment Analysis”, European Journal of Operational Research, 210(2), 310-317. https://doi.org/10.1016/j.ejor.2010.09.016 [SCI impact factor: 2.038]

中文期刊發表 Publications in Chinese Journal

  1. 林子瑋、呂正欽、高淩菁、邱志洲(2018), 太陽能發電系統補助方案之最適化推薦-以加州太陽能倡議為例, 數據分析, 13(2), 1-18. 
  2. 陳杏棻、高淩菁、邱志洲 (2015), 共同基金投資行為分析-獨立成份分析與Cox Regression方法之應用, 數據分析, 10(5), p129-153. 

國際研討會論文發表 International Conference Presentation

  • “An integer programming model with classification and regression tree approach for construction quality auditor assignment",  29th European Conference on Operational Research, Valencia, Spain, July 8-11, 2018. 
  • “The Impact of Keywords in Social Media Posts on the Television Viewing Behavior: An Example of Baseball World Cup”, 2017 International Conference on Big Data Research (ICBDR 2017),Osaka, Japan, October 22-24, 2017.
  • “Applying Analytic Network Process to Explore Consumer Adoption of Radical Innovation: a Case Study of Smart Home Technologies”, MCDM 2015-23rd International Conference on Multiple Criteria Decision Making, Hamburg, Germany, August 2-7, 2015. 
  • “DEA and Bayesian Method in Evaluating the Efficiency of Credit Card Cardholder”, 2014 Global Business & International Management Conference, USA, Aug 9-11, 2014
  • “Building Stock Trading Strategies by Independent Component Analysis with Data Envelopment Analysis Approach”, 2014 International Conference on Business and Information, Japan, July 3-5, 2014. 
  • “An Empirical Evidence of the Network Externality between Mobile Apps and Digital Television Services”, 2013 Frontiers in Service Conference, Taipei, Taiwan, July 4-7, 2013
  • “Wavelet-based Stock Index Forecasting Model”, 2013 13th INFORMS Computing Society Conference, Santa Fe, New Mexico, USA, January 6-8, 2013. 
  • “Applying a Hybrid Data Envelopment Analysis Approach to Construct an Intelligent Stock Trading System”, 2012 5thInternational Conference on Information Sciences and Interaction Science, Korea, June 26 - 28, 2012. 
  • “Applying Spatiotemporal ICA with DEA Approach in Evaluating the Training Institution Efficiency of the Semiconductor Institute Program in Taiwan”, The IEEE International Conference on Industrial Engineering and Engineering Management, December 7-10, 2010, Macao, China. 

國科會計畫 MOST Projects

  1. 「應用文字探勘技術分析台灣半導體封測領域製程工程師職務學用落差現況」, 科技部專題研究計畫,    計畫主持人, MOST 107-2221-E-027 -074 -MY2 , 20180801~20200731, 補助金額138萬2千.
  2. 「用戶原創內容對電視收視率之影響的量化衡量」, 科技部專題研究計畫, 共同主持人, MOST 107-2410-H-027 -007 - , 20180801~20191031, 補助金額68萬6千.
  3. 「應用階層線性模式分析數位電視收視戶收視行為對廣告訊息涉入程度之影響(I) 」, 科技部專題研究計畫, 計畫主持人, MOST 106-2221-E-027 -097 - , 20170801~20180731, 補助金額66萬5千.
  4. 「媒體多樣性下之有線電視收視行為的資料融合研究」, 科技部專題研究計畫, 共同主持人, MOST 105-2410-H-027 -005 -MY2 , 20160801~20180731, 補助金額187萬3千.
  5. 「產業升級創新平台輔導計畫-私人訂製專屬兒童故事繪本加值計畫」, 科技部專題研究計畫, 共同主持人, MOST 105-2812-8-027 -002 - , 20160201~20171031, 補助金額96萬.
  6. 「應用文字探勘技術分析口碑行銷對數位電視消費者觀看決策之影響」, 科技部專題研究計畫, 計畫主持人, MOST 104-2221-E-027 -037 -MY2 , 20150801~20171031 , 補助金額147萬8千.
  7. 「應用獨立成分分析法於共同基金投資決策之研究」, 科技部專題研究計畫, 共同主持人, MOST 103-2410-H-027 -006 - , 20140801~20150930 , 補助金額45萬8千.

產學合作計畫 Industry-Academic Cooperative Research Project

  1. 「創新商業服務方案與擴散計畫」,財團法人工業技術研究院,4/25/2021-3/31/2022, 60萬, 共同主持人.
  2. 「經濟部工業局110年度智慧電子產業人才培訓專案-產業人才暨課程需求調查、產學聯結規劃研究」,經濟部工業局, 3/1/2021-11/30/2021, 150萬, 主持人.
  3. 「中小型店家導入數位服務方案之數據分析研究」,財團法人工業技術研究院,10/7/2020-10/30/2021, 80萬, 共同主持人.
  4. 「深度學習在居家設施及智慧醫療之整合與應用」, 裕達水電有限公司, 3/1/2020-2/28/2021, 20萬, 主持人.
  5. 「經濟部工業局109年度智慧電子產業人才培訓專案-產業人才暨課程需求調查、產學聯結規劃研究」,經濟部工業局, 3/1/2020-11/30/2020, 150萬, 主持人.
  6. 「經濟部工業局108年度智慧電子產業人才培訓專案-產業人才暨課程需求調查、產學聯結規劃研究」,經濟部工業局, 3/1/2019-11/30/2019, 150萬, 主持人.
  7. 「經濟部工業局107年度智慧電子產業人才培訓專案-產業人才暨課程需求調查、產學聯結規劃研究」,經濟部工業局, 3/1/2018-11/30/2018, 150萬, 主持人.
  8. 「東南亞人才在台情況分析」,財團法人工業技術研究院,12/1/2017-2/28/2018, 90萬, 共同主持人.
  9. 「智慧車電SIG廠商參與研討會活動意願分析」,財團法人工業技術研究院,12/1/2017-2/28/2018, 28萬, 共同主持人.
  10. 「智慧車電SIG廠商媒合成功率之預測」,財團法人工業技術研究院, 12/1/2017-2/28/2018, 30萬, 共同主持人.
  11. 「消費者數據創新應用資料探勘與分析研究計畫」, 資訊工業策進會, 6/21/2017-11/30/2017, 60萬, 共同主持人.
  12. 「經濟部工業局106年度智慧電子產業人才培訓專案-產業人才暨課程需求調查、產學聯結規劃研究」,經濟部工業局, 3/1/2017-11/30/2017, 150萬, 主持人.
  13. 「私人訂製專屬兒童故事繪本加值計畫」,科技部與格林文化事業股份有限公司, 2016/02/01-2017/10/31, 196萬, 共同主持人.
  14. 「4G閱聽行為衍生應用研究計畫」,資訊工業策進會, 4/1/2016-11/21/2016, 80萬, 共同主持人.
  15. 「媒體動態隨機抽樣技術」,資訊工業策進會, 1/1/2015-12/10/2015, 60萬, 主持人.
  16. 「智慧家電產品探索性研究」,資訊工業策進會, 4/1/2016-11/30/2016, 50萬, 共同主持人.
  17. 「智慧消費性電子終端產業技術資源盤點」,資訊工業策進會, 3/1/2015-10/31/2015, 50萬, 共同主持人.
  18. 「智慧消費性電子終端產業應用服務體驗與分析報告」,資訊工業策進會, 3/1/2014-11/30/2014, 56萬, 共同主持人.
  19. 「我國電視數位化關鍵議題之加值服務消費性需求分析」,資訊工業策進會, 3/1/2013-10/31/2013, 60萬, 共同主持人.
  20. 「智慧電子學院計畫-適性職能建置」,經濟部工業局, 3/1/2016-10/31/2016, 40萬, 共同主持人
  21. 「經濟部工業局105年度智慧電子產業人才培訓專案-產業人才暨課程需求調查」,經濟部工業局, 3/1/2016-10/31/2016, 80萬, 共同主持人.
  22. 「經濟部工業局104年度智慧電子產業人才培訓專案-產業人才暨課程需求調查」,經濟部工業局, 4/1/2015-10/31/2015, 80萬, 共同主持人.
  23. 「經濟部工業局103年度智慧電子產業人才培訓專案-產業人才暨課程需求調查」,經濟部工業局,4/1/2014-11/30/2014, 80萬, 共同主持人. 
  24. 「經濟部工業局105年度智慧電子產業人才培訓專案-智慧電子產學聯結師資研究」,經濟部工業局,3/1/2016-10/31/2016, 70萬, 共同主持人.
  25. 「經濟部工業局104年度智慧電子產業人才培訓專案-智慧電子產學聯結師資規劃研究」,經濟部工業局,4/1/2015-10/31/2015, 70萬, 共同主持人. 
  26. 「經濟部工業局103年度智慧電子產業人才培訓專案-智慧電子產學聯結師資規劃研究」,經濟部工業局,4/1/2014-11/30/2014, 70萬, 共同主持人.